Frequently Asked Questions

📍 General Information

TrioMarkets’ headquarters are located in The Catalyst, Level 2, Suite 201, Plot 40, Silicon Avenue, Ebene, Mauritius.

Yes. TrioMarkets is authorized and regulated by the Financial Services Commission (FSC) Mauritius under license number C118023678.

We are an ECN/STP CFD broker, offering fast execution and transparent pricing with no dealing desk intervention.

💳 Deposits & Withdrawals

You can deposit using:
    • Bank wire transfer
    • Credit cards
    • Neteller & Skrill
    • Additional local options depending on your region

The minimum required to fund your account is $/€100.

Deposits made in a currency other than your account’s base currency will be automatically converted at the prevailing exchange rate.

Withdrawals are processed via the same method used for funding. A fee may apply. Please refer to the Deposits & Withdrawals page for details.

• Deposits: Typically instant to 2 business days
• Withdrawals: Usually processed within 1–5 business days

💼 Accounts & Verification

We provide a variety of account types designed for all trader levels — from beginners to professionals. Visit our Account Types page to compare features.

You’ll need:
    • A valid photo ID (passport or national identity card)
    • A recent proof of residence (utility bill or bank statement issued within the last 6 months)
    • A completed economic profile questionnaire
    • If depositing via credit card: a copy of the card (both sides) showing your full name, expiration date, and the last four digits (all other information must be covered)

If all submitted documents are valid and complete, your account is usually verified within 1 business day.

Yes. Joint accounts are available for first-degree relatives or joint bank account holders. Both applicants must provide full documentation and sign the joint account form.

Please contact your account manager or reach us at backoffice@triomarkets.com to request account closure.

📈 Trading

We support:
• MetaTrader 5 (MT5)
• TrioTrader
• TrioMarkets Mobile App

Trade CFDs on:
• Forex (majors, minors, exotics)
• Commodities (gold, oil, etc.)
• Indices (Dow Jones, S&P 500, FTSE, etc.)
• Cryptocurrencies
• Shares

Forex trading is available 24 hours a day, 5 days a week. Other markets follow specific hours — see our Trading Conditions page for full details.

🛡️ Security & Client Protection

Yes. Client funds are held in segregated accounts at reputable banking institutions in accordance with regulatory standards.

Absolutely. TrioMarkets adheres to strict data protection and encryption standards to safeguard all personal and financial information.

Yes. We implement real-time monitoring and risk control systems to detect and prevent irregular activity or unauthorized access to accounts.

🧭 Getting Started

Simply register here, upload your documents, fund your account, and start trading.

Yes. Try our trading platforms and tools risk-free with a demo account.